Minister Tasks Workers On Quality Service Delivery

AMINA HUSSAINI

The Minister of the Federal Capital Territory, Muhammad Musa Bello, has tasked civil servants in the territory to focus on delivering quality service to members of the public.

Bello gave the advice on Tuesday during a one-day seminar on National Strategy on Public Service Reforms organized by the Department of Reform Coordination and Service Improvement of the FCT Administration.

The minister, who stated that the primary function of any government is the delivery of quality service, reminded the workers that they are ultimately accountable to the people.

“It is incontestable that the primary function of government via its various Ministries, Departments and Agencies is to deliver efficiently and in all ramifications, good and quality services to the populace,” Bello said.

He, therefore, charged the workers to strive to function in synergy with a single purpose, focused on delivering quality service.

The minister further urged them to imbibe the principles of communication with members of the public, noting that simple communication such as response to correspondences has the potentials of solving a lot of minor problems.

“From my experience as a minister, a lot of problems have been solved by calling parties together and engaging in frank communications,” he added.

The minister also admonished the civil servants to focus attention on the mechanism that will strengthen institutions, encourage professionalism, curb corruption and eliminate all other ills that have hindered the provision of acceptable service to the citizenry.

Also addressing the workers, the Minister of State for FCT, Ramatu Tijjani Aliyu said that the creation of the new Reform Coordination and Service Improvement Department of the FCTA underscores a clear intent to continue to pilot the reform initiatives of the Federal Government such as institutionalising the Ease of Doing Business policy, and pushing hard to achieve the key programme objectives of economic diversification, private sector-led job creation, and aggressive poverty alleviation.