UBA Introduces Transaction Dispute Menu, Others In New Mobile App Upgrade

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Africa’s Global Bank, United Bank for Africa (UBA) Plc, has upgraded and enhanced its mobile banking application with exciting new features, including a transaction dispute menu, to empower its customers with increased control, convenience, and ease in conducting their transactions.


The upgrade now arm customers with more tools to carry out transactions easily from the comfort of their phones, without having to visit the branch or leave their comfort zones.

Research has shown that over time, disputed transactions have been one of the major challenges that have made customers flock to the banking hall despite having digital apps. To address this, UBA has introduced the Transaction Dispute Menu feature on the mobile app. Customers can report any failed transactions from the Mobile App’s home page. Customers can also carry out other self-service features like Block Card, Block Account, and Check transaction status.

Another interesting upgrade is that UBA customers now have Extended Transaction History in their mobile app, where they can easily view and access up to six months of their transaction history. This aids in better financial tracking and facilitates informed decisions about their spending habits and budgeting.

UBA’s Group Head of Retail and Digital Banking, Shamsideen Fashola, said the upgrade of the mobile banking app emphasises the bank’s commitment to providing cutting-edge solutions that align with its customers’ evolving needs.

“Our goal is to ensure that banking with UBA remains seamless, secure, and intuitive, and these new features represent a significant step in achieving that objective. By giving our customers greater control and flexibility, we are empowering them to bank on their own terms, anytime, anywhere.”

In response to user feedback and technological advancements, UBA has also implemented an Enhanced PIN Pad, with size adjustments tailored specifically for smartphones. This improvement ensures a smoother and more user-friendly experience for customers accessing banking services on various device types, enhancing inclusivity and accessibility across the board.

Additionally, the upgraded mobile app prioritises security with the introduction of increased security measures, adding an extra layer of protection to financial transactions. Other new features include the extension of Mobile App services for specialised services such as airline tickets.

UBA’s Head of Digital Banking, Olukayode Olubiyi, expressed the bank’s excitement about introducing these enhancements to its mobile banking app, reflecting its ongoing commitment to delivering best-in-class digital solutions to customers.

“By extending the transaction history window, enhancing the PIN pad for smartphone users, bolstering security measures and the additional features, we empower our customers to take greater control of their financial journeys. These upgrades underscore our dedication to providing a seamless and secure banking experience that exceeds customer expectations,” he explained.

United Bank for Africa Plc is a leading Pan-African financial institution with a strong presence in 4 continents, offering banking services to more than twenty-five (25) million customers across over 1,000 business offices and customer touch points in 20 African countries. With a presence in New York, London, Paris and Dubai, UBA connects people and businesses across Africa through retail, commercial and corporate banking, innovative cross-border payments and remittances, trade finance and ancillary banking services.