The Federal Competition and Consumer Protection Commission (FCCPC) is set to tackle the trio of Guaranty Trust Bank (GTB), MTN Nigeria, and Air Peace over alleged consumer rights violations.
The investigations are scheduled for December 3, 4, and 5, 2024, to address widespread complaints of poor service delivery and exploitative practices in the banking, telecommunications, and aviation sectors.
Customers accused GTBank of persistent network failures preventing them from accessing funds or using banking applications.
For MTN Nigeria, customers complaints dwelled on undelivered data services, unexplained data depletion, and inadequate customer care while allegations against Air Peace. are exploitative ticket pricing, significant increases for advance bookings on specific domestic routes.
The FCCPC is empowered by the provisions of the Federal Competition and Consumer Protection Act (FCCPA) 2018 to conduct these investigations for which the companies are expected to appear before it to address concerns, clarify practices, and ensure compliance with regulatory standards.
This action underscores the FCCPC’s commitment to protecting consumer rights, promoting a fair marketplace, and holding corporations accountable. Consumers are encouraged to report poor service delivery or exploitative practices via the Commission’s official channels.
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