Unity Bank Plc, a retail lender in Nigeria, has rolled out an upgraded version of its mobile banking app, Unifi, as part of its ongoing push to enhance customer experience on its digital platform and strengthen its position in e-business.
Unifi version 2.3 rolls out with a bunch of upgrades aimed at making things easier, safer, and more convenient for users. Highlights include stronger security measures, quicker action options, smoother bill payment features, and an updated Nigeria Quick Response (NQR) tool for faster, more secure QR code transactions.
A major part of the rollout focuses on the Bank’s ongoing investment in digital and security systems, designed to protect customer data, guarantee secure payments, and support safe, real-time transactions across all channels.
Speaking on the upgrade, Adenike Abimbola, Divisional Head, Retail, SME, Digital Banking & Fintech Partnerships at Unity Bank, said the improvements are built on the back of continuous interrogation of the platform to be more responsive to customer feedback, which is being received over time in our interactions and engagements.
“Digital banking has become an integral part of everyday life, particularly for retail customers who expect speed, dependability, convenience, and security as standard. With the latest upgrade to Unifi, we are responding directly to these expectations by enhancing functionality, strengthening security, and simplifying key payment and transaction journeys. Our goal is to ensure that customers can carry out their banking activities seamlessly, confidently, and without friction, anytime and anywhere.”
She added that the Bank remains committed to continuous improvement of its digital channels in line with evolving customer needs and emerging industry trends.
“As mobile banking increasingly defines how people interact with financial services, Unifi is central to our strategy of delivering intuitive, reliable, and inclusive digital solutions. We will continue to invest in technology partnerships and platform enhancements that support financial inclusion, drive adoption, and improve overall customer experience.”
Originally introduced as part of Unity Bank’s strategic push to expand its retail footprint, particularly among young and digitally savvy customers, Unifi has grown into a core engine of the Bank’s retail banking expansion. The platform plays a critical role in driving customer acquisition, deepening engagement, and reinforcing Unity Bank’s broader digital transformation agenda.
The Unifi mobile app is available for download on Android and iOS devices, offering customers access to a wide range of services, including transfers, bill payments, airtime purchases, and QR-enabled transactions.
