The President of the Association of Telecommunications Companies of Nigeria, Tony Emoekpere, has assured Nigerians that persistent network disruptions and poor telecommunications services experienced across the country will not continue beyond this year.
Emoekpere gave the assurance on Tuesday during an appearance on The Morning Brief, where he addressed growing public concerns over unstable network services, poor call quality, data issues, and rising telecommunications tariffs.
According to him, telecommunications operators, infrastructure providers, service providers, and regulators are already implementing several measures aimed at improving service quality nationwide.
“There are already ongoing projects, commitments by mobile network operators, and active engagements with regulators and stakeholders. We believe these challenges should not persist beyond this year,” he said.
The ATCON president explained that the industry has intensified collaboration with the Nigerian Communications Commission and other stakeholders to tackle network-related complaints affecting millions of subscribers.
He noted that continuous meetings and consultations are being held across the telecommunications ecosystem to address infrastructure gaps, service quality concerns, and operational challenges.
Over the years, Nigerian telecom users have repeatedly complained about dropped calls, slow internet speeds, poor network coverage, rapid depletion of mobile data, and increasing subscription costs.
The Federal Government recently increased pressure on telecom operators to improve service delivery, insisting that consumers deserve better connectivity and value for money.
Earlier, the Minister of Communications, Innovation and Digital Economy, Bosun Tijani, warned operators to address persistent service failures, stating that government reforms introduced to stabilise the sector must now translate into improved user experience.
Reacting to complaints about data subscriptions and expiration concerns, Emoekpere clarified that unused data balances are usually carried forward once customers renew their subscriptions before expiration.
According to him, subscribers who renew their plans on time typically have their remaining data added to newly purchased bundles.
He also encouraged consumers experiencing service-related issues to report them through the consumer protection arm of the NCC, which he said is responsible for handling complaints and ensuring operators respond appropriately.
“The NCC has a consumer affairs unit where subscribers can lodge complaints, and operators are expected to address such issues promptly,” he stated.
Emoekpere maintained that telecom operators have no interest in delivering poor services, stressing that network failures also negatively affect the companies and the broader industry.
“No operator intentionally wants to provide poor service because it affects everyone within the ecosystem. The industry is aware of the challenges, and efforts are ongoing to resolve them,” he added.
The assurance comes amid growing frustration among subscribers over the quality of telecommunications services despite rising costs and increased dependence on digital communication across the country.
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