Barbara Bako, Abuja
The Nigerian Export Promotion Council on Tuesday disclosed it’s service charter that would increase the expectations and improve the standard of service to be provided to customers and members of staff. The move is part of NEPC’s action to encourage reforms in the way businesses would be conducted in the export promotion agency.
The charter would also guide the activities of service provision and delivery as well as enable the agency to process exporters’ certificate within 24 hours provided all the relevant documents and payments are submitted and confirmed.
The unveiling of the charter would further give impetus to the promotion, development and diversification of Nigeria’s exports trade. X It would also assist in promoting the development of export related industries in the country as well as spearhead the creation of appropriate export incentives. Speaking at the official launch of the charter, the Executive Director/Chief Executive Officer, NEPC, Mr Olusegun Awolowo, said if the economy must be diversified, then there is need for the NEPC to provide prompt and efficient services to it’s clients.
He said, “The service charter that is being launched is actually a social contract with our clients. It is commitment to improve service delivery and an assurance to members of the public that our staff are going to discharge their responsibilities in line with tenants of the charter. “I can assure our clients and other stakeholders that both management and staff of the Council are highly committed to this charter because this is what we were employed to do; it is our job.
“We would therefore ensure that no one is short-changed by the quality of our service. “To those end, I have directed the Servicom Unit to ensure that henceforth, no file should exceed maximum of 48 hours without being treated. “Similarly, staff must enaure that they provide services based on NEPC core values of professionalism, integrity, teamwork and customer care.”
The National Coordinator, Servicom, Nnenna Akajemebi said that the unit is established as an important government instrument designed to address the challenges of service failure. She said through this, Nigerians would begin to see effective and efficient service delivery in how government businesses are being conducted.
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