FCMB Emerges KPMG’s Best SMEs Supporter
UMORU ABDULKADIR
The 2019 Nigeria banking industry customer experience survey report recently published by the audit giant, KPMG Nigeria, showed that First City Monument Bank (FCMB) emerged the best Bank, followed by Access Bank in Nigeria in the Small and Medium Enterprises (SME) segment of the survey.
According to the report, analysis of performance in the SME segment reveals dynamism in the 2019 ranking. Despite lower levels of overall satisfaction for SMEs, FCMB and Access Banks made significant improvements with both banks emerging 1st and third respectively.
The survey which covered 25,466 retail customers, 3,045 SMEs and 369 commercial/corporate organizations, further showed that Fidelity Bank and Ecobank made the greatest improvements with both banks moving up more than four places into the top five banks.
Similarly, in the retail segment, the top two performers have remained the same for the fourth consecutive year with Guaranty Trust Bank replacing Zenith Bank as the top-rated bank in the 2019 ranking.
Sterling Bank, First Bank and UBA are the biggest movers in 2019, coming in third, fifth and seventh places respectively.
In the wholesale segment, Citi Bank and GTBank maintained top spots from previous year ranking while new entrants Standard Chartered and Access Bank make the top five positions at 3rd and fifth places, respectively.
KPMG Nigeria has conducted the research survey since 2007. The researchers have asked customers across financial market segments about their experience with their banks.
Over the period, more than 200,000 customers were surveyed across the country. The 2019 survey research was conducted through face-to-face and online survey methodology completed second quarter and third quarter of 2019.
Comments are closed.